Shipping policy
Thank you for shopping with JP Fly Co. We’re committed to getting your gear to you as quickly and reliably as possible.
1. Where We Ship
We currently ship within Canada and the United States.
Canadian orders are shipped using Canada Post. U.S. orders may be shipped using Canada Post, USPS, or one of our partner carriers, depending on the destination and shipping method selected at checkout.
For questions about your address or special shipping requests, please contact us at info@jpflyco.com before placing your order.
2. Order Processing Times
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may be slightly longer during sales, holidays, peak periods, or product launches.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
3. Shipping Options and Rates
Canada
We offer free standard shipping on Canadian orders of $45 CAD or more.
For Canadian orders under $45 CAD, shipping rates are calculated at checkout based on the destination and selected shipping method.
Estimated transit times:
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Standard Shipping: 3–9 business days
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Express Shipping: 1–2 business days
United States
We offer free standard shipping on U.S. orders of $45 USD or more.
For U.S. orders under $45 USD, shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.
Estimated transit time:
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Standard Shipping: 5–12 business days
Delivery estimates begin once the order has shipped and do not include order processing time, customs processing, or potential carrier delays.
4. Duties, Taxes and Customs
Applicable duties, taxes, customs fees, and import charges for U.S. orders are calculated and added at checkout after the customer enters their shipping address.
These charges are separate from shipping fees and may vary depending on the order value, products purchased, and destination.
Customers are responsible for reviewing all product, shipping, duty, and tax charges displayed at checkout before completing their purchase.
JP Fly Co. is not responsible for delays caused by customs processing or border inspections.
5. Tracking Your Order
Tracking information will be sent by email once your order has shipped, when tracking is available.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
6. Lost, Delayed or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery timelines may be affected by weather, customs processing, carrier disruptions, or other circumstances outside JP Fly Co.’s control.
If your package appears lost, delayed, or damaged, please contact us at info@jpflyco.com. We’ll work with you and the shipping carrier to help resolve the issue.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
JP Fly Co. is not responsible for delays, returned packages, lost shipments, or additional shipping costs caused by an incorrect or incomplete address.
Additional shipping charges may apply if an order must be reshipped due to incorrect information provided by the customer.
8. Contact Us
For questions about shipping, please contact: